Terms of service

Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the website and services provided by Continental Wholesale (“we”, “us”, “our”). By placing an order or using our services, you agree to be bound by these Terms.

2. Business Customers Only

Continental Wholesale supplies goods on a business-to-business (B2B) basis only.
By purchasing from us, you confirm that you are acting in the course of business and not as a consumer.

3. Orders

  • All orders are subject to availability and acceptance.
  • We reserve the right to refuse or cancel any order at our discretion.
  • A minimum order value may apply, as communicated at the time of ordering.
  • Orders can be placed via WhatsApp, email, phone, or website.

4. Pricing & Payment

  • All prices are provided in GBP (£) and may be subject to VAT where applicable.
  • Prices are subject to change without prior notice.
  • Payment terms must be agreed in advance (e.g. upfront payment or approved credit terms).
  • Failure to make payment may result in suspension of future orders.

5. Delivery & Collection

  • Orders are available for collection or delivery as agreed.
  • Estimated timelines are provided for guidance only and are not guaranteed.
  • Risk in goods passes to the customer upon collection or delivery.
  • Customers are responsible for checking goods at the time of receipt.

6. Returns & Refunds

  • Customers must report any damaged, defective, or incorrect goods within 48 hours.
  • Returns are subject to approval and must meet our return conditions.
  • We primarily issue credit notes rather than refunds.
  • Please refer to our Return & Refund Policy for full details.

7. Product Information

  • We aim to ensure product descriptions and images are accurate; however, minor variations may occur.
  • Customers are responsible for ensuring products meet their specific requirements.

8. Liability

  • Our liability is limited to the value of the goods supplied.
  • We are not liable for:
    • Indirect or consequential losses
    • Loss of profit or business
    • Issues arising from improper storage or handling after delivery

9. Intellectual Property

All content on our website, including text, images, and branding, is the property of Continental Wholesale and may not be used without permission.

10. Privacy

We collect and process customer data in accordance with our Privacy Policy.

11. Force Majeure

We are not liable for failure to perform due to events beyond our control, including but not limited to:

  • Supply chain disruptions
  • Transport delays
  • Natural disasters
  • Government restrictions

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of UK courts.

7. Contact Us

For any return or refund enquiries, please contact our team:

📧 Email: info@continentalwholesale.co.uk
📲 WhatsApp: +447450720270
🌐 Website: https://continentalwholesale.co.uk/