Shipping policy

Shipping & Delivery Policy

1. Overview

At Continental Wholesale, we aim to provide fast, reliable, and efficient delivery services to support your business needs. This policy outlines how we handle shipping and delivery of orders.

2. Delivery Options

We offer the following options:

  • Local Delivery (London):
    Next-day delivery available for eligible orders.
  • Nationwide Delivery (UK):
    Typically within 1–2 working days, depending on location and order size.
  • Collection:
    Customers may also choose to collect orders directly from our warehouse at a scheduled time.

3. Minimum Order Requirements

  • A minimum order value (e.g. £500) may apply for delivery.
  • Orders below this threshold may not qualify for delivery or may incur additional charges.

4. Delivery Charges

  • Delivery fees may vary depending on:
    • Order size and weight
    • Delivery location
  • Final delivery cost will be confirmed at the time of ordering.

5. Order Processing

  • Orders are typically processed on the same day or next working day.
  • Orders placed after business hours may be processed the following working day.

6. Delivery Times

  • Delivery times are estimates and may vary due to:
    • Traffic and logistics conditions
    • High demand periods
    • External factors beyond our control

We always aim to deliver as quickly and efficiently as possible.

7. Receiving Your Order

  • Customers must ensure someone is available to receive the delivery.
  • All goods should be checked upon delivery.
  • Any issues (missing, damaged, or incorrect items) must be reported within 48 hours.

8. Failed Deliveries

  • If delivery cannot be completed due to customer unavailability or incorrect details:
    • Re-delivery may incur additional charges
    • Alternatively, goods may be returned to our warehouse for collection

9. Risk & Responsibility

  • Responsibility for goods transfers to the customer upon delivery or collection.
  • Customers are responsible for proper storage and handling after receipt.