FAQ
1. What products do you supply?

We supply a wide range of food and drink products in bulk, including snacks, beverages, confectionery, canned goods, pantry staples, and ethnic foods. Our selection is constantly expanding to meet the needs of supermarkets, wholesalers, and independent retailers.

2. Do you offer nationwide delivery?

Yes, we deliver across the UK. Our logistics network ensures timely and reliable delivery to supermarkets, wholesalers, and retail outlets. We provide next day delivery for London customers and 2 days delivery service for other cities.

3. What are your minimum order quantities (MOQs)?

Our MOQs vary depending on the product category. For most items, we require full-case or pallet quantities to ensure competitive pricing and efficient logistics. Our minimum order amount is £500 per delivery.

4. How can I place an order?

You can place an order by contacting our sales team via phone, email, or through our website. Registered customers can also log in to their accounts to place and manage orders online.

5. Do you offer credit terms?

Yes, we offer credit terms to eligible customers. New customers typically start with proforma invoices, and credit terms can be arranged upon approval of a credit application.

6. Can I request product samples?

Yes, we can provide samples for select products. Please get in touch with our sales team to discuss sample availability.

7. What are your delivery times?

Standard delivery times are typically next day for London and within 2 days for other cities, depending on location and order size. For larger or custom orders, delivery times may vary.

8. Do you provide international shipping?

Currently, we focus on the UK market. However, we may accommodate international shipping for large-volume orders. Please contact us for more details.

9. How do you handle damaged or incorrect products?

If you receive damaged or incorrect products, please contact our customer service team within 48 hours of delivery. We will arrange for replacements or issue a credit note.

10. Can I open a wholesale account?

Yes, new customers can apply for a wholesale account by filling out the registration form on our website or contacting our sales team directly.

11. Do you offer private label or custom packaging services?

Yes, we can discuss private label or custom packaging options for bulk orders. Please reach out to our team for more information.

12. What payment methods do you accept?

We accept cash, bank transfers, credit/debit cards, and direct debit payments. For larger orders, payment terms can be arranged upon approval.

13. Can I arrange for collection instead of delivery?

Yes, customers can arrange to collect their orders directly from our warehouse. Please coordinate with our team in advance to schedule a collection time.

14. Are your products compliant with UK food labeling regulations?

Yes, all of our products meet UK food labeling standards, including allergen labeling and nutritional information, to ensure full compliance.

15. How can I stay updated on new products and offers?

You can subscribe to our newsletter, follow us on social media, or visit our website regularly to stay informed about new product arrivals, promotions, and special offers.

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